Frequently Asked Questions
Covid-19
Kayaking Puerto Rico is fully committed to our guests and employees safety and health. As of March 2022, our measures have been updated to comply with current government instructions:
Mask & Temperature Check
Due to the positive recovery from the COVID-19, the Government of Puerto Rico has eliminated the restriction on the use of masks during registrations and tours. Body temperature will no longer be controlled during our check-in. However, it is important to note that on public transportation aboard de Ferry to Culebra you may still be required to wear a mask, apply hand sanitizer, and keep social distance.
Stringent Cleaning
All equipment such as lifejackets, paddles and contact surfaces on watercraft and check-in areas will be thoroughly disinfected before each use. Snorkeling equipment will be specially disinfected and cleaned in a rigorous 3 stage process.
Wellness Checks
Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.
Social Distancing
Social distancing is still recommended between families but not compulsory. Please note that there may be times that our guides may need to assist you, which will prevent them from maintaining a 6-foot distance.
Private Watercrafts Only
Mini boat participants will always be paired with guests from their own reservation or family.
For kayaking, we use two-person kayaks. If your group has an odd number of participants, you
may be paired with another guest in a shared kayak, as we exclusively use double kayaks.
Please note, we cannot accommodate more than two people in a kayak.
Cancellations
STANDARD
We have a 48-hour cancellation policy for all of our excursions. Up until 48 hours before check-in time, you may change your reservation or cancel it for a full refund. Cancellations made in less than 48 hours before check-in time, late arrivals, and “no-shows” will maintain a full charge. All cancellations must be made directly with Kayaking Puerto Rico by telephone or email.
This policy also applies to cruise ship passengers.
GROUPS OF 10 OR MORE GUESTS
Groups of 10 or more guests must cancel at least 2 weeks prior to the date of the excursion in order to receive a full refund. Cancellations of groups made in less than 2 weeks prior to the excursion date will maintain a full charge on any spaces we are unable to resell. Guests that are no-shows or late arrivals will receive the full charge.
WEATHER CANCELLATIONS
If we are forced to cancel a tour due to weather conditions, we will offer you the solution that best fits your needs and upon availability, including rescheduling to another date, booking another tour, or full refund. That said, be aware that we are the ones that determine cancellations due to weather conditions. Please do not make the mistake of deciding not to attend because you think the weather might not be acceptable, as you will still be charged if the excursion goes out. If you ever have a question about the weather conditions, please call us to confirm.
If we need to cancel an excursion due to weather conditions we will call to notify you as soon as possible, however please note that due to the sometimes unpredictable weather in the Caribbean, cancellations may be done the same day on site.
FINAL NOTE
Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Consider that on the day of your excursion we will be there, on site, waiting, and ready to serve you. Regardless of the cancellation reason, our time and fixed costs are already invested; we may even have turned down other customers by holding your space. Thank you for understanding!
Bookings & Payment
You can make a reservation online by clicking on the Book Now button on the page of each tour.
You can also call us at:
(787)551-8205 or (787)245-4545.
We recommend making reservations at least 2 or 3 days in advance.
We accept all major credit cards for reservations online or by phone. We are unable to hold or reserve spaces for any tour or activity without due payment.
Tips (optional) must be paid in cash directly to the tour guides or staff members.
Yes! We offer private tours and charters. For more information about activities for private groups and special events, please visit our Group Tours section in this site.
If you wish to show your gratitude for a job well done, our guides would certainly appreciate it! The most common way to tip workers in Puerto Rico is to give them 10% to 20% of your total fee.
If you had a good experience we highly recommend you leave us a review on Google. If you have a travel blog and would like to mention Kayaking Puerto Rico on your website we ask that you link to our website. If you need assistance with this please contact the JetRank SEO service team to assist you with this.
Transportation and Driving Directions
Recommendations we have for you to arrive to our excursions
SELF DRIVE/RENTAL CAR
If you have a rental car, drive to our location using the directions below (also provided in your confirmation email). Take your time to enjoy the drive and explore more of Puerto Rico! Ask the crew for recommendations of places to eat and things to do after the tour.
UBER OR TAXI SERVICES
Great option for those not interested in renting a car.
Download the Uber App or visit www.uber.com
Contact the providers below for rates and availability:
- Lets Go Puerto Rico – (787) 639-5831
- Anthony Reyes – (787) 478-0806
- Luis Taxi Services – (787) 448-7967
The driving distance from San Juan to Fajardo is approximately one hour, depending on traffic conditions.
For detailed information and location maps for each tour, visit our CONTACT SECTION
FAJARDO BIO BAY KAYAK TOUR at Laguna Grande
| Telephone: | 1.787.245.4545 |
| Launch Site: | Las Croabas, Fajardo |
| Address: | Rt. 987 Km. 5 Las Croabas, Fajardo, PR 00738, Puerto Rico |
| Open: | Monday – Saturday |
| Closed: | Sunday |
For Printable (PDF) instructions Click Here to Download
SNORKEL MINI BOAT TOUR at Arrecifes de La Cordillera
| Telephone: | 1.787.245.4545 |
| Launch Site: | Puerto Chico Marina, Fajardo |
| Address: | Carr. 987 Km 2.4 Barrio Sardinera Fajardo, Puerto Rico 00738 |
| Open: | Monday – Sunday |
AQUAFARI ADVENTURE at Culebra Island
| Telephone: | +1 787-245-4545 |
| Launch Site 1: | From mainland: Ceiba Ferry Terminal |
| Address: | Marina Dr, Roosevelt Roads, Ceiba, PR 00735 |
| Launch Site 2: | From Culebra: Tamarindo Beach |
| Address: | Tamarindo Beach Road, Culebra, PR 00775 |
| Open: | Monday – Sunday |
The Innovation Snorkel Tour
| Telephone: | 1.787.567.1971 |
| Launch Site: | Puerto Chico Marina, Fajardo |
| Address: | Carr. 987 Km 2.4 Barrio Sardinera Fajardo, Puerto Rico 00738 |
| Open: | Monday – Sunday |
Questions about each tour
Why is swimming not allowed in the Bioluminescent Bay?
There are several reasons why swimming is not allowed in the Bioluminescent Bay. Most of them have to do with ecological impact and safety:
- To keep the waters clear and free of sedimentation. The organism that produces the bioluminescence — Pyrodinium bahamense— needs clear waters to complete the process of photosynthesis during daylight hours. If groups of people jump into the water, they will stir up the sediments from the bottom of the lagoon, making the water murky, which hinders photosynthesis and threatens the life of these glowing organisms.
- To keep the lagoon free of pollutants. Deodorants, hair gels, skin lotions, perfumes, insect repellents containing DEET, and other personal care products contain chemicals that directly affect the bioluminescent organisms of the bay.
I don’t know how to swim. Can I still go?
Of course! First, we will not be swimming on this tour. All our guests will be provided with USCG approved life vest, and it is mandatory for you to wear it while kayaking. We will be paddling through calm, protected waters, and all of our kayaks are very stable. Even if, for any reason, you do fall in, the water depth throughout the mangrove channel (where you will be kayaking most of the way) is 3-4 feet deep.
Is it easy to get in and out of the kayaks?
You will board your kayak on easily accessible, shallow waters. If you need help getting on and off the kayak, our staff will gladly assist you. Your guide will begin the tour with a short orientation on the basics of kayaking, from getting in the kayak to rowing properly.
Is food included in the tour?
Our Bio Bay excursion includes SNACKS: (water, fruits, and granola bars.) However, these are not intended as dinner. We recommend you have dinner before or after the trip.
There are plenty of restaurants, food trucks, and kiosks in Las Croabas area, some of them at walking distance from Kayaking Puerto Rico’s tent and tour departure site.
Do I need boating experience or a boat captain’s license?
No experience, specific skills, or licenses are required to pilot your Mini Boat. This excursion is suitable for everybody, from the age of 6 to… no limit on the other side! However, the person you choose from your party to drive the Mini Boat must be 18 years or older.
Our tour route is located within the Fajardo Roadstead, where the waters are sheltered and usually calm. At times we may ride in open water where, although usually calm, the sea can get choppy. Therefore, we strongly recommend guests with neck or back problems to not participate in this excursion and consider other tours we offer. Pregnant women cannot participate in this excursion.
How safe are these boats?
Our Mini Boats cannot sink or capsize, and they meet stringent safety regulations. Both the Mini Boats and their safety equipment are approved by the U.S. Coast Guard Auxiliary and the Puerto Rico Department of Natural Resources.
It is very unlikely that you fall off our Mini Boats. Nevertheless, all boat drivers wear a “kill cord” bracelet that shuts off the engine instantly should they fall in the water.
An experienced, professionally-trained guide leads the tour and ensures that you have a safe and comfortable ride. Each tour guide is a licensed boat captain, thoroughly trained in safety procedures including CPR, first aid, and marine rescue.
Is it difficult to get in and out the Mini Boat for snorkeling?
When we say that we’ve got you covered, we mean it! Each Mini Boat is equipped with an easily manageable step ladder. Just find it in the storage compartment, attach it to the side of the boat, and voilá! You are all set to get in and out of your Mini Boat at will. Our guides will show you everything you need to know about your Mini Boat during the pre-ride instruction, and will be always available to assist you with everything you need in the water. For a preview of all the specific parts and equipment on your Mini Boat, please take a look the “Included in your Tour” section above.
What about valuables, do you provide storage?
Absolutely! We can provide secure inland storage for any valuables you may want to leave behind while Mini Boating.
How do I get to Culebra Island from the mainland?
Majority of guests arrive at Culebra via ferry from the Ceiba Ferry Terminal. Currently there are two ways to purchase your ferry tickets to Culebra:
- Purchase your ferry tickets in advance online from Por Ferry: https://www.puertoricoferry.com
- This is recommended to avoid long lines, the possibility of tickets selling out, and to be able to better plan your trip with confidence.
- Purchase your ferry tickets in person at the Ceiba Ferry Terminal
- Expect long lines and possibility of the tickets selling out during busy seasons.
Some guests arrive at Culebra via plane from the Ceiba Airport. This is a great option to avoid waiting in line for tickets and the chance of them selling out, and it is a short 15 minute flight from Ceiba which allows you more time on the island! Check the availability with the two airlines listed below:
Air Flamenco: https://flyairflamenco.com/
Vieques Air Link: https://www.viequesairlink.com/
Important: Please note it is your responsibility to arrange transportation services to Culebra and Tamarindo Beach in advance to arrive to Check In on time.
How do I get to Tamarindo Beach?
Our recommendations for getting to Tamarindo Beach
Jeep & Golf Cart Rentals
Jerry’s Jeep Rental: (787) 742-0526 https://www.jerrysjeeprental.com/
Taxi Service
Miguelito: (787) 473-2594
Ranty: (787) 645-5355
Charlie: (787) 407-8186
Important: Please note it is your responsibility to arrange transportation services to Culebra and Tamarindo Beach in advance to arrive to Check In on time.
Is parking available at Tamarindo Beach?
Yes, there is free parking located at the beach.
I don’t know how to swim, can I still go?
Since this tour includes snorkeling, we do recommend that you know at least the basics of swimming. However, you will be provided with a US Coast Guard approved life jacket, so no expert knowledge of swimming is required.
What happens if it rains?
We constantly monitor weather and swell forecasts to ensure all our guests safety. In the event that weather conditions are not optimal for going out, you will be notified by phone. In case we cannot reach you quickly by phone, text message and email will be our next options. If we are forced to cancel a tour due to weather conditions, we will offer you the solution that better fits your needs, including rescheduling to another date, booking another tour, or full refund.
However, please be aware that we are the ones that determine the cancellations due to weather conditions. Please, do not make the mistake of deciding not to attend because you think the weather might not be acceptable, as you will still be charged if the trip goes out. If you ever have a question about the weather conditions, please call us to confirm.
Does the vessel has shaded areas?
Yes! ‘Innovation’ has both shaded and sun bathing areas. However, we do recommend that you bring personal sun protection, like sunblock, hat, or a long sleeve shirt in case you want some extra protection.
Is this trip suitable for pregnant women?
The American Pregnancy Association informs about Pregnancy Wellness and Exercise, “During pregnancy, your balance will be off making you more susceptible to tripping or falling.” Also, informs “Although swimming is a water sport, not all water sports are safe during pregnancy.” Our vessel due to normal movement with currents, wind, and waves, increases the risks of tripping or falling for all guests. Pregnant women are susceptible to tripping or falling faster. The safety of your unborn child and yours are very important for us. In case of emergency, we cannot guarantee a fast return to the mainland or the necessary medical assistance.
I don’t know how to swim. Can I still go?
Since this tour includes snorkeling, we do recommend that you know at least the basics of swimming. However, you will be provided with a flotation belt, so no expert knowledge of swimming is required. The vessel is equipped with US Coast Guard approved life jackets. Our tour guides are also trained lifeguards. If you choose not to join the snorkeling sessions and only enjoy the trip and beach explorations, that is fine too but bear in mind that the price of the excursion will remain the same and no discount will be granted.
Can we bring our own ice cooler?
Except for the case of private charters (for which special arrangements can be made), we cannot allow all our passenger to bring their personal ice coolers. There is limited cargo space on the vessel and this kind of items may obstruct the way and hinder the comfort of all our guests. On the other hand, the tour includes an all you can eat and drink buffet, with both soft drinks and alcoholic beverages, so it’s better that you just come ready to enjoy and take advantage of all the perks already included in your trip.
This Section is Under Revision
For questions regarding Transportation, the Rainforest or the Restaurant, please contact Island Journeys at (787) 415-1560.
For questions regarding the Bio Bay, please check out the Bio Bay Kayak Tour section above, or contact Kayaking Puerto Rico at (787) 245-4545.
For all questions regarding private Group Tours, please contact our Customer Service Team at 787-245-4545 or info@kayakingpuertorico.com.
I have a question that’s not answered here…
Great, let’s hear it! Please call us at 1-787-245-4545 or visit our CONTACT US section.