STANDARD

We have a 48-hour cancellation policy for all of our excursions. Up until 48 hours before check-in time, you may change your reservation or cancel it for a full refund. Cancellations made in less than 48 hours before check-in time, late arrivals, and “no-shows” will maintain a full charge. All cancellations must be made directly with Kayaking Puerto Rico by telephone or email.

This policy also applies to cruise ship passengers.

GROUPS OF 10 OR MORE GUESTS

Groups of 10 or more guests must cancel at least 2 weeks prior to the date of the excursion in order to receive a full refund. Cancellations of groups made in less than 2 weeks prior to the excursion date will maintain a full charge on any spaces we are unable to resell. Guests that are no-shows or late arrivals will receive the full charge.

WEATHER CANCELLATIONS

If we are forced to cancel a tour due to weather conditions, we will offer you the solution that best fits your needs and upon availability, including rescheduling to another date, booking another tour, or full refund. That said, be aware that we are the ones that determine cancellations due to weather conditions. Please do not make the mistake of deciding not to attend because you think the weather might not be acceptable, as you will still be charged if the excursion goes out. If you ever have a question about the weather conditions, please call us to confirm.

If we need to cancel an excursion due to weather conditions we will call to notify you as soon as possible, however please note that due to the sometimes unpredictable weather in the Caribbean, cancellations may be done the same day on site.

FINAL NOTE

Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Consider that on the day of your excursion we will be there, on site, waiting, and ready to serve you. Regardless of the cancellation reason, our time and fixed costs are already invested; we may even have turned down other customers by holding your space. Thank you for understanding!

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Do I need boating experience or a boat captain’s license?

No experience, specific skills, or licenses are required to pilot your Mini Boat. This excursion is suitable for everybody, from the age of 6 to… no limit on the other side! However, the person you choose from your party to drive the Mini Boat must be 18 years or older.

Our tour route is located within the Fajardo Roadstead, where the waters are sheltered and usually calm. At times we may ride in open water where, although usually calm, the sea can get choppy. Therefore, we strongly recommend guests with neck or back problems to not participate in this excursion and consider other tours we offer. Pregnant women cannot participate in this excursion.  

How safe are these boats?

Our Mini Boats cannot sink or capsize, and they meet stringent safety regulations. Both the Mini Boats and their safety equipment are approved by the U.S. Coast Guard Auxiliary and the Puerto Rico Department of Natural Resources.

It is very unlikely that you fall off our Mini Boats. Nevertheless, all boat drivers wear a “kill cord” bracelet that shuts off the engine instantly should they fall in the water.

An experienced, professionally-trained guide leads the tour and ensures that you have a safe and comfortable ride. Each tour guide is a licensed boat captain, thoroughly trained in safety procedures including CPR, first aid, and marine rescue.

Is it difficult to get in and out the Mini Boat for snorkeling?

When we say that we’ve got you covered, we mean it! Each Mini Boat is equipped with an easily manageable step ladder. Just find it in the storage compartment, attach it to the side of the boat, and voilá! You are all set to get in and out of your Mini Boat at will. Our guides will show you everything you need to know about your Mini Boat during the pre-ride instruction, and will be always available to assist you with everything you need in the water. For a preview of all the specific parts and equipment on your Mini Boat, please take a look the “Included in your Tour” section above.

What about valuables, do you provide storage?

Absolutely! We can provide secure inland storage for any valuables you may want to leave behind while Mini Boating.

What happens if it rains?

We constantly monitor weather and swell forecasts to ensure all our guests safety. In the event that weather conditions are not optimal for going out, you will be notified by phone. In case we cannot reach you quickly by phone, text message and email will be our next options. If we are forced to cancel a tour due to weather conditions, we will offer you the solution that better fits your needs, including rescheduling to another date, booking another tour, or full refund.

However, please be aware that we are the ones that determine the cancellations due to weather conditions. Please, do not make the mistake of deciding not to attend because you think the weather might not be acceptable, as you will still be charged if the trip goes out. If you ever have a question about the weather conditions, please call us to confirm.

Does the vessel has shaded areas?

Yes! ‘Innovation’ has both shaded and sun bathing areas. However, we do recommend that you bring personal sun protection, like sunblock, hat, or a long sleeve shirt in case you want some extra protection.

Is this trip suitable for pregnant women?

The American Pregnancy Association informs about Pregnancy Wellness and Exercise, “During pregnancy, your balance will be off making you more susceptible to tripping or falling.” Also, informs “Although swimming is a water sport, not all water sports are safe during pregnancy.” Our vessel due to normal movement with currents, wind, and waves, increases the risks of tripping or falling for all guests. Pregnant women are susceptible to tripping or falling faster. The safety of your unborn child and yours are very important for us. In case of emergency, we cannot guarantee a fast return to the mainland or the necessary medical assistance.

I don’t know how to swim. Can I still go?

Since this tour includes snorkeling, we do recommend that you know at least the basics of swimming. However, you will be provided with a flotation belt, so no expert knowledge of swimming is required. The vessel is equipped with US Coast Guard approved life jackets. Our tour guides are also trained lifeguards. If you choose not to join the snorkeling sessions and only enjoy the trip and beach explorations, that is fine too but bear in mind that the price of the excursion will remain the same and no discount will be granted.

Can we bring our own ice cooler?

Except for the case of private charters (for which special arrangements can be made), we cannot allow all our passenger to bring their personal ice coolers. There is limited cargo space on the vessel and this kind of items may obstruct the way and hinder the comfort of all our guests. On the other hand, the tour includes an all you can eat and drink buffet, with both soft drinks and alcoholic beverages, so it’s better that you just come ready to enjoy and take advantage of all the perks already included in your trip.